Tuesday, 16 August 2016

How to improve your customer retention rate

1.Use the words they love to hear

2. Utilize positive social proof

3. Invoke the inner ego

5. Stand for something

6. Reduce pain points and friction

8. Don’t just sell, educate

9. You don’t have to overspend to delight

10. Utilize surprise reciprocity

11. Make it personal

12.Reduce effort before delivering delight

                                 

No comments:

Post a Comment