Wednesday, 31 August 2016
Types of Organizational Controls
- Feed forward controls
- Concurrent controls monitor ongoing employee activity to ensure consistency with quality standards.
- Feedback controls

Tuesday, 30 August 2016
Understand everyone's interests.
- This is the time for active listening.
- Interests are the needs that you want satisfied by any given solution.
- This is a critical step that is usually missing.
- The best solution is the one that satisfies everyone's interests.
Monday, 29 August 2016
Creative Marketing Ideas for Small Business
- Create relevant content on your website.
- Publish articles in trade or local magazines.
- Reuse content.
- Try article marketing.
- Write a book or ebook.
Thursday, 25 August 2016
Tips for improving your business
Tips for improving your business
1.Set clear goals
2.Identify strategies for achieving your goals
3.Develop a plan for implementing your strategies
4.Measure the results
1.Set clear goals
2.Identify strategies for achieving your goals
3.Develop a plan for implementing your strategies
4.Measure the results
Wednesday, 24 August 2016
Tuesday, 23 August 2016
Creating a Content Marketing Strategy
Creating a Content Marketing Strategy
1. A set of robust, strategic personas, and
2.An understanding of your typical buyer’s journey.

1. A set of robust, strategic personas, and
2.An understanding of your typical buyer’s journey.
Monday, 22 August 2016
16 Ways to Improve Your Writing Skills
1. Find a Writing Partner
2. Write Like It’s Your Job
. Don’t Take Weeks to Finish a Post
4.Brush Up on the Basics
5. Join a Workshop or Take a Night Class
6.Edit Your Work Ruthlessly
7. Imitate Writers You Admire
8. Remember That Outlines Are Your Friend
9. Dissect Writing That You Admire
10. Accept That First Drafts Are Almost Always Crap
11. Find a Good (Patient) Editor
12. Read Like It’s Your Job
13. Take a Stroll Down Memory Lane
14. Don’t Be Afraid to Say What You Think
15. Do Your Research
16. Eliminate Unnecessary Words
2. Write Like It’s Your Job
. Don’t Take Weeks to Finish a Post
4.Brush Up on the Basics
5. Join a Workshop or Take a Night Class
6.Edit Your Work Ruthlessly
7. Imitate Writers You Admire
8. Remember That Outlines Are Your Friend
9. Dissect Writing That You Admire
10. Accept That First Drafts Are Almost Always Crap
11. Find a Good (Patient) Editor
12. Read Like It’s Your Job
13. Take a Stroll Down Memory Lane
14. Don’t Be Afraid to Say What You Think
15. Do Your Research
16. Eliminate Unnecessary Words
Sunday, 21 August 2016
Ways to Improve Your Writing Skills
1. Find a Writing Partner
2. Write Like It’s Your Job
3. Don’t Take Weeks to Finish a Post
4. Brush Up on the Basics
5. Join a Workshop or Take a Night Class
6.Edit Your Work Ruthlessly
7. Imitate Writers You Admire
8. Remember That Outlines Are Your Friend
9. Dissect Writing That You Admire
10. Accept That First Drafts Are Almost Always Crap
11. Find a Good (Patient) Editor
12. Read Like It’s Your Job
13. Take a Stroll Down Memory Lane
14. Don’t Be Afraid to Say What You Think
15. Do Your Research
16. Eliminate Unnecessary Words
2. Write Like It’s Your Job
3. Don’t Take Weeks to Finish a Post
4. Brush Up on the Basics
5. Join a Workshop or Take a Night Class
6.Edit Your Work Ruthlessly
7. Imitate Writers You Admire
8. Remember That Outlines Are Your Friend
9. Dissect Writing That You Admire
10. Accept That First Drafts Are Almost Always Crap
11. Find a Good (Patient) Editor
12. Read Like It’s Your Job
13. Take a Stroll Down Memory Lane
14. Don’t Be Afraid to Say What You Think
15. Do Your Research
16. Eliminate Unnecessary Words
Saturday, 20 August 2016
Building a Customer Service Dream Team
Motivated Employees:
Some ask the questions :
- Why are you in customer service?
- Are you familiar with what we do?
- How would you handle...?
Following are the driving force behind:
- Overall job satisfaction
- How much your employees are willing to do for your customers
- The service goals your employees set for themselves
- What your employees say and how they say it.
Friday, 19 August 2016
Thursday, 18 August 2016
Problem Solving
Evaluate and select an alternative:
- Implementation of the alternative is likely.
- A particular alternative will solve the problem without causing other unanticipated problems.
- The alternative fits within the organizational constraints.
- All the individuals involved will accept the alternative.
Steps to Effective Customer Service Problem Solving

1. Fix the problem and follow up on the solution:
- You show that you really care about them and create an awesome experience.
- Create an awesome experience.
2. Find a solution:
- Who will be involved in solution.
- How will a customer be notified about the solution.
- What is needed to make it happen.
3. Identifying a problem:
- Can you describe exactly the problem you’re having?
- Has the problem occurred before?
4. Understanding the customer’s point of view
Wednesday, 17 August 2016
Use the right scheme
- The NHS Ombudsman - for complaints about the NHS
- The Parliamentary Ombudsman
- The Local Government Ombudsman
- For complaints about local councils
- Some other local organisations
- The European Ombudsman - for complaints about EU organisations

Tuesday, 16 August 2016
How to improve your customer retention rate
1.Use the words they love to hear
2. Utilize positive social proof
3. Invoke the inner ego
5. Stand for something
6. Reduce pain points and friction
8. Don’t just sell, educate
9. You don’t have to overspend to delight
10. Utilize surprise reciprocity
11. Make it personal
12.Reduce effort before delivering delight

2. Utilize positive social proof
3. Invoke the inner ego
5. Stand for something
6. Reduce pain points and friction
8. Don’t just sell, educate
9. You don’t have to overspend to delight
10. Utilize surprise reciprocity
11. Make it personal
12.Reduce effort before delivering delight
Thursday, 11 August 2016
Social Skills for Pre-Teens and Teens
when they are making big decisions about who they are and what they want to be. It is a time when they're becoming more independent, but everyone's forming cliques. Thanks to growing peer pressure and that simply awkward period called adolescence.


- Set personal goals
- Handle anger constructively
- Be assertive about his or her needs
- Resolve conflicts peacefully
- Have feelings for others
- Identify and change self-defeating behaviors
Social Media Tips
Social Media Tips
1. Choose the right platform
2. Use analytics
3. Post timely
4. Build a relationship
5. Use images
6. Make social media special

1. Choose the right platform
2. Use analytics
3. Post timely
4. Build a relationship
5. Use images
6. Make social media special
Wednesday, 10 August 2016
Important Tips To Help You Keep Your Customers
1. . Utilize positive social proof
2.Invoke the inner ego.
3. Stand for something.
4. Use the words they love to hear.
5. Reduce pain points and friction.
6. Realize that budget is negligible.
7. Utilize surprise reciprocity.
8. Make it personal.
9. Speed is secondary to quality.
10. Customers enjoy businesses who know them.
11. Choose the right platform.
12. Make it a communal effort.
13. Get people started.
14. Get ideal customers to be VIPs.
15. Label your customers.
2.Invoke the inner ego.
3. Stand for something.
4. Use the words they love to hear.
5. Reduce pain points and friction.
6. Realize that budget is negligible.
7. Utilize surprise reciprocity.
8. Make it personal.
9. Speed is secondary to quality.
10. Customers enjoy businesses who know them.
11. Choose the right platform.
12. Make it a communal effort.
13. Get people started.
14. Get ideal customers to be VIPs.
15. Label your customers.
Tuesday, 9 August 2016
How to Build Your Customer Database
This data does not just consist of names. It opens up new ways to market more products and services for both consumer. Everyone is collecting data.
Following are the some point :
- New ways to keep customers—through extended product usage.
- New ways to market additional products or services.
- New ways to market smarter and reduce costs.
Monday, 8 August 2016
How to Succeed at Key Account Management
Step 1: Recognize that KAM is an organizational change, not a sales technique.
Step2: Get high-level buy-in
Step 3: Appoint a KAM champion.
Step Four: Identify your key accounts carefully.
Step Five: Appoint and train your key account managers.
Step Six: Set the right metrics.
Step Seven: Benchmark and build.

Step2: Get high-level buy-in
Step 3: Appoint a KAM champion.
Step Four: Identify your key accounts carefully.
Step Five: Appoint and train your key account managers.
Step Six: Set the right metrics.
Step Seven: Benchmark and build.
Saturday, 6 August 2016
Introducing our Customer Service team
To experts who are trained to help image buyers from any industry. Between them they speak to hundreds of customers. They understand the individual pressures.
Following are the examples include:
Following are the examples include:
- Setting you up with an account manager
- Negotiating bulk deals if you are buying more than one image
- Making sure you’re buying the right license for your project
- Helping you understand model and property releases .
Friday, 5 August 2016
Smart ways to capture customer data
1.This spreads the effort required on the customer’s part, and increases the likelihood.
2.. Exchanging value in return for the data such as more relevant content.
2.. Exchanging value in return for the data such as more relevant content.
- On-site forms and surveys
- Display and behavioural advertising
- In-store, print, signage and POS
- Newsletter signups
- At Events
- Subscribe for offers and news
- Commercial partners’ email campaigns and websites
- Competitions and viral campaigns
- Our customer service team
Thursday, 4 August 2016
Guide on CEM Best Practices
- Developing methods of data analysis for segmentation
- Deciding what data will be collected and how it will be gathered.
- Integrating data from various sources.
- Mplementing applications to effectively deal with the data .
- Establishing effective communication among relevant business units .
Wednesday, 3 August 2016
Market Research Basics
We have a number of other DIY resources. Market research surveys are the stock in trade for gathering any sort of market information. Openness to listen and a little bit of learning. The aim is to gather information from a small sample of a market in order to be able to predict.
Types of market research
1.Select the type of research you need
2. Design a questionnaire/discussion guide
3.Choose how you want to get in contact.
4. Recruit the relevant people.

Types of market research
- Samples
- Quantitative questionnaire design
- Qualitative research designs
- Doing it yourself
1.Select the type of research you need
2. Design a questionnaire/discussion guide
3.Choose how you want to get in contact.
4. Recruit the relevant people.
Tuesday, 2 August 2016
Five Simple Ways to Increase Your Customer Base
5 simple ways to bring in more customers and increase your customer base.
- Offer a free newsletter
- Promote your business on social media networks.
- Keep your website content fresh
- Keep up and maintain excellent customer support and service.
- Promote your business on social media networks
- Increase your customer base by asking for opinions
Monday, 1 August 2016
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